What to Do If MEPCO Bill is Wrong or Estimated?

What is an Estimated MEPCO Bill?

An estimated bill is issued when the MEPCO meter reader could not access your meter for the actual reading. Instead of reading your actual consumption, MEPCO estimates it based on your past usage history. Estimated bills are marked with "EST" or "ESTIMATED" on the bill.

Why Do Estimated Bills Occur?

• Meter reader could not enter your property (locked gate, guard dog, etc.)
• Meter was inaccessible (covered, broken, or in a hard-to-reach location)
• Meter reader skipped your meter (common in rural areas)
• Extreme weather prevented meter reading that month

Problems With Estimated Bills

• Estimate may be higher than actual consumption — you overpay
• If estimated bill was low, next actual reading may show a large catch-up amount
• Estimated bills may incorrectly classify you as Non-Protected

What to Do If Your MEPCO Bill is Estimated

1. Check the bill — look for "EST" or "ESTIMATED" to confirm it is estimated
2. Take a photo of your meter — record the actual reading with a timestamp
3. Call MEPCO 118 — request an actual meter reading visit
4. Visit Sub-Division office — submit the actual meter reading in writing
5. Pay cautiously — consider paying what you estimate is correct while disputing

What to Do If Your MEPCO Bill Shows Wrong Reading

1. Take a clear photo of your electricity meter showing the current reading
2. Note the reading shown on your bill
3. If they differ, call 118 immediately and report the discrepancy
4. Visit your MEPCO Sub-Division with the photo and bill
5. Request a meter re-reading and bill correction in writing

How to Prevent Estimated Bills in Future

• Ensure your meter is accessible on meter reading days (usually around the same date each month)
• Keep the path to your meter clear
• If you have a locked gate, be home on the expected reading date
• Install a meter cover with a window so the reader can see it without entering

Frequently Asked Questions (FAQ)

Q: Is it compulsory to pay an estimated bill?

A: Yes, you must pay to avoid disconnection. However, you can simultaneously dispute it. Pay the amount you believe is reasonable and get the rest corrected.

Q: Can estimated bills affect my Protected Consumer status?

A: Yes. If an estimated bill shows more than 200 units when you actually used less, you may be incorrectly classified as Non-Protected. Request correction immediately.

Q: How many months can MEPCO give estimated bills?

A: MEPCO should not give more than 1–2 consecutive estimated bills. If estimates continue, file a formal complaint at the Sub-Division office.