How to Contact MEPCO Customer Service – Phone Numbers & Helpline

MEPCO Customer Helpline Numbers

• Main Helpline: 118 (free from any mobile or landline, 24/7)
• SMS Complaint: Send Consumer ID to 8118
• MEPCO Headquarters: 061-9220213 to 9220217

MEPCO Official Website and Online Portals

• Official Website: www.mepco.com.pk
• Bill Checking: bill.pitc.com.pk/mepcobill
• CCMS Complaint Portal: ccms.mepco.com.pk
• Online Services: eservices.mepco.com.pk

MEPCO Headquarters Address

Multan Electric Power Company (MEPCO)
MEPCO Headquarters, Khanewal Road,
Multan, Punjab, Pakistan

MEPCO Regional Offices

MEPCO serves 13 districts of South Punjab through regional Division offices:

• Multan (Headquarters)
• Bahawalpur
• Rahim Yar Khan
• Dera Ghazi Khan
• Sahiwal
• Khanewal
• Lodhran
• Muzaffargarh
• Layyah
• Vehari
• Pakpattan
• Bahawalnagar
• Rajanpur

To find your local Sub-Division office, visit www.mepco.com.pk or call 118.

NEPRA Consumer Helpline (Escalation)

If MEPCO does not resolve your issue, contact NEPRA directly:

• NEPRA Helpline: 1800-4526-3000 (free)
• NEPRA ASAAN Approach App: Available on Google Play and App Store
• NEPRA Email: [email protected]

Best Ways to Contact MEPCO

• Fastest: Call 118 directly
• For billing issues: Visit your MEPCO Sub-Division office in person
• For tracking complaints: Use CCMS portal online
• For quick complaints: SMS to 8118

Frequently Asked Questions (FAQ)

Q: What is the MEPCO 24-hour helpline number?

A: The MEPCO 24-hour helpline is 118. It is toll-free from any mobile or landline in Pakistan.

Q: Can I email MEPCO for a complaint?

A: MEPCO prefers complaints through the CCMS portal (ccms.mepco.com.pk) or by calling 118 for faster response.

Q: What are MEPCO office hours?

A: MEPCO Sub-Division and Division offices are generally open Monday to Saturday, 8:00 AM to 4:00 PM. The 118 helpline is available 24/7.