MEPCO Bill Correction Request – Step by Step Process

When Should You Request a MEPCO Bill Correction?

You should file a bill correction request if:

• Your bill shows significantly higher units than you actually consumed
• Your bill is based on an estimated reading that appears too high
• You have been charged for a period when the property was vacant
• Your tariff category appears incorrect on the bill
• You see duplicate charges or charges from a previous consumer of the same meter
• Your actual meter reading differs from the reading shown on the bill

Step-by-Step: How to Request MEPCO Bill Correction

1. Note down your current meter reading — take a photo of the meter showing the reading
2. Compare with the bill — check if the bill reading matches your meter
3. Call MEPCO helpline 118 — report the discrepancy and request a meter re-reading
4. Visit MEPCO Sub-Division office — bring your bill, meter photo, and CNIC
5. Submit a written correction request — request form available at the office
6. Get a receipt — always get a written acknowledgment of your complaint
7. Follow up — use your complaint number to track progress

What Documents to Bring

• Original incorrect MEPCO bill
• Previous bills for comparison (last 3 months if possible)
• Photograph of your current meter reading
• Your CNIC (original and copy)
• Any previous correspondence with MEPCO about this issue

What Happens After Submitting a Correction Request?

1. MEPCO assigns a meter reader to re-read your meter within 3–5 days
2. If the reading was incorrect, MEPCO issues a corrected bill
3. Any overcharged amount is adjusted in your next bill
4. If the original reading was correct, MEPCO will inform you with evidence

Should You Pay the Disputed Bill While Waiting?

It is generally advisable to pay the undisputed portion of the bill (the amount you agree with) while the correction is being processed. This prevents disconnection due to non-payment while your complaint is resolved. Once corrected, the excess amount will be credited to your next bill.

Frequently Asked Questions (FAQ)

Q: How long does MEPCO take to correct a wrong bill?

A: Bill correction typically takes 7–15 working days. If a meter re-reading is required, it may take 3–5 additional days.

Q: Will I get a refund if I already paid the wrong bill?

A: Yes. If you overpaid, the excess amount is credited to your next bill as an adjustment. If the overpayment is large, you can request a direct refund from the MEPCO Sub-Division office.

Q: Can MEPCO refuse to correct my bill?

A: If MEPCO refuses without valid reason, escalate to NEPRA using the ASAAN Approach app or helpline 1800-4526-3000.