MEPCO Wiring Complaint – How to File and Track

Types of MEPCO Wiring Complaints

MEPCO is responsible for all electricity infrastructure up to and including your meter. Complaints can be filed for:

• Damaged or sagging service cables (from pole to your premises)
• Exposed or dangerous wiring on electricity poles
• Broken or leaning electricity poles
• Transformer faults or damage
• Overhead wire touching trees or buildings (fire hazard)
• Sparking or arcing from cables or connections
• Missing earthing on electricity poles

Emergency vs Non-Emergency Wiring Complaints

Emergency (call 118 immediately):

• Live wire touching the ground or people
• Sparking or fire near electricity infrastructure
• Broken pole creating immediate danger
• Flooding of transformer area

Non-Emergency (file complaint):

• Sagging service cable
• Damaged but non-dangerous cable insulation
• Non-functional street light

How to File a MEPCO Wiring Complaint

For Emergencies:

• Call 118 immediately — available 24/7
• Describe the exact location and nature of the emergency
• Keep people away from the danger area until MEPCO arrives

For Non-Emergency Issues:

1. Call 118 and describe the wiring problem
2. Or visit your MEPCO Sub-Division office
3. Provide the exact location (pole number if visible, nearest landmark)
4. Take photos as evidence if possible
5. Note your complaint number for tracking

MEPCO Responsibility vs Consumer Responsibility

• MEPCO is responsible for: Cables and poles up to your meter, transformers, service connections
• You are responsible for: Internal wiring inside your property after the meter

How to Track Your Wiring Complaint

• Use the complaint number given at the time of reporting
• Track on CCMS portal at ccms.mepco.com.pk
• Call 118 and quote your complaint number for status update

Frequently Asked Questions (FAQ)

Q: Who is responsible if MEPCO wiring damages my property?

A: If MEPCO infrastructure causes damage to your property due to negligence, you can file a compensation claim with MEPCO. Document the damage with photos and get written confirmation of the cause.

Q: How quickly does MEPCO respond to wiring complaints?

A: Emergency responses should arrive within 2–4 hours. Non-emergency wiring repairs may take 3–7 working days.

Q: Can I fix MEPCO's external wiring myself?

A: No. Never touch electricity poles, service cables, or any MEPCO infrastructure. It is extremely dangerous and illegal. Always call 118 for such issues.