MEPCO New Connection Processing Time – What to Expect
MEPCO New Connection Timeline Overview
Getting a new MEPCO electricity connection involves multiple stages. Understanding the timeline helps you plan and follow up effectively if there are delays.
Stage-by-Stage Processing Time
Stage 1: Application Submission
Submit application at Sub-Division office. Immediate — same day.
Stage 2: Site Survey
MEPCO team visits to assess your location and determine cable route and costs. Typically 3–7 working days after application.
Stage 3: Demand Notice Issuance
After survey, MEPCO calculates charges and issues demand notice. Typically 3–5 working days after survey.
Stage 4: Payment Processing
You pay the demand notice amount. Next working day after payment is confirmed.
Stage 5: Material Procurement and Work Order
MEPCO procures materials (cable, meter) if not in stock. Can take 3–15 working days depending on stock availability.
Stage 6: Installation
MEPCO installs meter and service connection. 1–2 working days for the actual work once materials are ready.
Estimated Total Time
- Best case (material in stock): 15–21 working days
- Typical case: 21–40 working days
- Complex cases (new pole needed): 45–90 days
- Agricultural connections: 60–120 days
What Can Cause Delays?
- Material shortage (cables, meters) at MEPCO stores
- High volume of pending connection applications
- Need for new pole installation or transformer augmentation
- Incomplete documentation from applicant
- Right-of-way issues for cable installation
- Weather (heavy rain delaying outdoor work)
How to Follow Up on a Delayed Connection
- Call 118 with your application number
- Visit your Sub-Division office and speak to the SDO (Sub-Division Officer)
- If delayed beyond committed timeframe, file complaint at CCMS portal
- Escalate to NEPRA if Sub-Division is unresponsive
Frequently Asked Questions (FAQ)
Q: What is MEPCO's official commitment for new connection time?
A: MEPCO is required under NEPRA regulations to provide new domestic connections within a specified number of days after payment of demand notice. Check the current NEPRA service quality standards for exact timeframes.
Q: Can I speed up my MEPCO connection?
A: Follow up regularly at the Sub-Division office. Ensure all documents are complete and payment is confirmed. For urgent business needs, escalate to the Division Manager with a written request.
Q: What if MEPCO misses the promised connection date?
A: File a formal complaint through CCMS and escalate to NEPRA. MEPCO is held accountable to service quality standards set by NEPRA.