MEPCO Meter Faulty Complaint – How to Submit and Get it Fixed

Signs That Your MEPCO Meter May Be Faulty

• Your bill is significantly higher than previous months with no change in usage
• The meter display shows unusual readings or error codes
• The meter disc or digital display is spinning/counting very fast
• Meter still shows consumption even when all appliances are switched off
• The meter seal is broken or tampered with
• Physical damage to the meter casing
• Meter display is blank or flickering

How to Check If Your MEPCO Meter is Fast

1. Switch off all electricity in your home — turn off the main switch
2. Observe your meter for 5–10 minutes
3. If the meter is still recording consumption (disc moving or digital display counting), the meter is faulty
4. Take a video as evidence before filing your complaint

How to File a MEPCO Meter Fault Complaint

Step 1: Call MEPCO Helpline

• Call 118 and report the meter fault
• Provide your Consumer ID and describe the problem
• Note the complaint number for tracking

Step 2: Visit MEPCO Sub-Division Office

• Bring your latest MEPCO bill
• Bring your CNIC
• Bring your phone with the video/photo of the faulty meter
• Request a Meter Accuracy Test in writing

What Happens During a Meter Accuracy Test?

1. MEPCO team visits your premises and removes the meter
2. Meter is tested in MEPCO laboratory against calibrated standards
3. Results are shared with you — typically within 7–15 days
4. If meter is found faulty, MEPCO replaces it at no cost
5. If faulty meter caused overcharging, MEPCO revises past bills

What If MEPCO Says Meter is Fine but Bill is Still High?

If the meter test shows the meter is accurate but your bills are still unusually high:

• Check for wiring faults or leakage in your home
• Check if an appliance is consuming unusually high power
• Check for illegal connections drawing power from your supply
• Request a second independent meter test through NEPRA if you are unsatisfied

Frequently Asked Questions (FAQ)

Q: Is the meter accuracy test free?

A: The initial meter test is usually free. If the meter is found accurate and you want a second test, there may be a small fee.

Q: How long does MEPCO take to replace a faulty meter?

A: After the meter test confirms a fault, replacement typically takes 3–7 working days.

Q: Will MEPCO revise my old bills if the meter was fast?

A: Yes. If a faulty meter is confirmed, MEPCO should adjust past bills based on the error margin found during testing.