MEPCO Meter Change Request – When and How to Apply

When Should You Request a MEPCO Meter Change?

• Your meter is physically damaged (cracked, broken casing)
• Meter display is blank, flickering, or unreadable
• Meter accuracy test confirms the meter is fast or slow
• Meter is extremely old and needs replacement
• You want to upgrade from analog disc meter to digital meter
• You are upgrading from single-phase to three-phase and need a new meter
• Meter seals are broken suggesting tampering

Who is Responsible for MEPCO Meter Replacement?

The electricity meter is MEPCO property. MEPCO is responsible for maintaining and replacing faulty or damaged meters. For normal wear and tear or age-related replacement, MEPCO handles this at no cost to the consumer. If damage is caused by consumer negligence, a replacement charge may apply.

How to Request MEPCO Meter Change

For Emergency (Damaged or Dangerous Meter):

• Call 118 immediately
• Describe the damage and any safety concern
• MEPCO should respond within 24–48 hours for dangerous meter situations

For Non-Emergency Meter Change:

1. Call 118 to report the meter issue and request a change
2. Or visit your MEPCO Sub-Division office
3. Fill in the meter change request form
4. Submit with your CNIC and latest bill
5. MEPCO team visits to assess and schedule replacement

What Happens During Meter Replacement

1. MEPCO team visits your premises
2. They record your final reading on the old meter
3. Old meter is removed and new meter installed
4. New meter is sealed with MEPCO official seals
5. New meter number is registered in MEPCO system
6. Your next bill will show the new meter number

Is Meter Change Free?

• Faulty meter confirmed by test: Free replacement
• Normal age replacement: Free
• Consumer-caused damage: Replacement cost charged to consumer
• Upgrade request (single to three phase): Part of load enhancement charges

Frequently Asked Questions (FAQ)

Q: Can I request a digital meter instead of my old analog meter?

A: MEPCO is gradually upgrading meters to digital. You can request a digital meter upgrade at your Sub-Division office. Availability depends on your area and MEPCO's current stock.

Q: What if MEPCO takes too long to replace my faulty meter?

A: If MEPCO delays unreasonably after confirming a fault, file a complaint with NEPRA using the ASAAN Approach app or call NEPRA helpline 1800-4526-3000.

Q: Will my bill be affected after meter replacement?

A: Your first bill after meter replacement will show the starting reading of the new meter. Bills should normalize immediately. If you see an unusual jump, file a complaint at the Sub-Division office.