How to File a MEPCO Electricity Complaint Online (CCMS Guide)
What is MEPCO CCMS?
CCMS stands for Customer Complaint Management System. It is MEPCO's official online portal where consumers can submit, track, and follow up on electricity complaints. CCMS allows you to report issues without visiting a MEPCO office.
Types of Complaints You Can File on CCMS
- Power outage (no electricity)
- High bill or billing dispute
- Faulty or damaged meter
- Low voltage issues
- Transformer failure
- Illegal connections or electricity theft
- MEPCO staff misconduct
- New connection delays
How to File a MEPCO Complaint Online
- Visit the MEPCO CCMS portal at ccms.mepco.com.pk
- Click on New Complaint or Register Complaint
- Enter your Consumer ID or Reference Number
- Select the complaint type from the dropdown menu
- Describe the problem in the complaint description box
- Submit your complaint
- Note the Complaint Number provided — use this to track progress
How to File Complaint by Phone
If you prefer calling, MEPCO has a toll-free helpline:
- Phone: 118 (free from any mobile or landline)
- SMS: Send your Consumer ID to 8118
- Available 24 hours, 7 days a week
How to Track Your MEPCO Complaint
- Visit CCMS portal again
- Click Track Complaint
- Enter your Complaint Number
- View current status and any updates
What is the Response Time for MEPCO Complaints?
MEPCO has defined response times for different complaint types:
- Power outage: Should be resolved within 24–48 hours
- Billing complaint: Response within 7–15 working days
- Meter fault: Inspection within 3–5 working days
- Low voltage: Response within 5–7 working days
What to Do If MEPCO Does Not Resolve Your Complaint
If MEPCO fails to resolve your complaint within the promised timeframe:
- Escalate to the MEPCO Division office in your area
- Contact NEPRA Helpline 1800-4526-3000 (free)
- Use NEPRA ASAAN Approach mobile app to escalate
- Contact your local WAPDA Member for major issues
Frequently Asked Questions (FAQ)
Q: Is the MEPCO complaint helpline free?
A: Yes. Calling 118 is completely free from any mobile or landline in Pakistan.
Q: How long does it take MEPCO to resolve a complaint?
A: It depends on complaint type. Power outages should be resolved in 24–48 hours. Billing disputes may take 7–15 working days.
Q: What if MEPCO ignores my complaint?
A: Escalate to NEPRA using the NEPRA ASAAN Approach app or call NEPRA helpline 1800-4526-3000 which is free and available 24/7.